FAQ

Search below for answers to some of the most often asked questions about our natural and organic beauty oils and skin care products. If you don't find your answer below, contact us HERE.  We'll try to answer your urgent questions within next 24 hours.

Do you offer expedited or overnight shipping?


Yes! Send us a message in our Contact section to start an expedited shipping order.




Do you ship anywhere in the world?


Yes! Please send us a message in our Contact section to discuss your international order and we'll find the best solution for you.




Do you have a return or exchange policy?


Yes we do! We only accept returned or exchanged products if they have been lightly used. Meaning, you only tried or used the product a few times. You will need to pay return shipping but we will refund your purchase price or happily exchange for a different product. Please send a message to our Contact section to begin this process.




How do you ship in the United States?


We ship all of our products via USPS. Shipping rates are as follows: 1 - 2 items- $8.50
3 or more items FREE SHIPPING




How long should I wait to wear clothes after applying oils and lotions?


We'd recommend 20 minutes. Though the products dry practicallyinstantly, it's always best to protect your clothes and give it some extra time to ensure that the oils and lotions have absorbed into your skin.




I'm interested in becoming a Madam Dum sales rep. Are you looking for new brand ambassadors and reps?


Always! Madam Dum is such a great product line and being that we are a fairly new brand, we'd love to speak with you about becoming part of the Madam Dum family. Best part is, no sales experience is necessary! A great attitude, love for beauty, fashion, and skin care, plus an excellent social media/web presence is all we are looking for. Please send a message to our Contact section and let us know you are interested in becoming part of the team. I can't wait to speak with you about this!